CANCELATION POLICY
Bimbi Park reserves the right to cancel any booking at any time with a full refund.
CANCELATIONS
2022 – 2024 – Due to unprecedented times, we are unable to refund cancelations but will offer credits to be used in the future as per our cancelation policy.
FULL PEAK – December to February, long weekends, public holidays, and school holidays – Minimum 60 days’ notice for canceling prior to arrival date is required for full credit minus online booking fees. Cancellations less than 60 days and more than 30 days from arrival date 50% credit minus online booking fees. Cancellation under 30 days’ notice no credit.
OFF PEAK – All dates not including full peak dates – Minimum 30 days’ notice for cancelling prior to arrival date is required for full credit minus online booking fee. Cancellations less than 30 days and more than 7 days from arrival date 50% credit minus online booking fees. Cancellation under 7 days’ notice no credit.
TERMS AND CONDITIONS
BIMBI PARK reserves the right to cancel any booking within 14 days of it being made with a full refund including booking fee.__
TREES: There are many trees in the park that may drop branches and debris. There is always a risk that trees may drop a branch. Guests stay here only on the condition that they accept that risk. We cannot accept any responsibility whatsoever for personal injury or damage to personal property from falling branches or debris. DO NOT camp directly under branches.
REFUNDS: We do not give refunds for early departure.
WATER: Rain and a spring provide our water, you should boil the water before drinking. Bottled drinking water is available at the kiosk or fill your own bottles from our U.V. sterilized tap outside the kiosk.
SHOWERS: Due to no town water we need to reduce our water usage. Installed in our amenities block are shower timers that take Bimbi tokens. These are available at reception or from a change machine in the amenities block and cost $1 per token and gives you 3 minutes. Cabins with showers do not have token operated timers.
ALCOHOL: We have a limited Liquor License in our kiosk. We can only sell to guests of Bimbi Park and a maximum of 6 beer/mixed drinks or 2 bottles of wine per transaction. Excessive use of alcohol and/or use of banned substances is considered a breach of park rules. Alcohol must not be consumed within children’s playground areas. Offensive behavior will not be tolerated.
KIOSK: The kiosk is open between 9 am and 7 pm
PETS: Guests must notify management of all pets prior to check-in. Acceptance of any pet is at the discretion of management. All pets must always be kept on a lead whilst in the park. Please refer to our pet-friendly policy www.bimbipark.com.au/pet-friendly/
BINS, CHICKENS, AND GOATS: Guests must dispose of all rubbish within the designated bins and littering is prohibited. Please use the correct bins for your waste. We have general waste bins, recycled bins, and food scrap bins. You can take your food scraps to the chicken pen and enjoy feeding our chickens and goats. Guests must not chase or handle the animals.
SNAKES: Snakes are active spring, summer, and autumn. Stay on the tracks and keep a lookout for them. They will not harm you if you just leave them alone. In the event that you are bitten please call 000 and report it to the management.
CHECK-IN AND OUT: Our check-in time is after 3 pm and check-out at 10 am on the day of departure. If you’d like to check in after hours please call us so we can arrange to have a map with your name and details on it. There is also a courtesy phone at reception that you can contact us at all times.
CABIN/ACCOMMODATION CHECKOUT CONDITION: Please wash, dry, & put away dishes. Please leave the cabin in a neat and tidy manner and return any moved furniture back to its original spot. Failure to do so may result in a cleaning fee charged to your credit card.
CAMP- FIRES: Fires may only be lit in fire bins, NOT ON THE GROUND, and are not allowed on total fire ban days. Firewood can be purchased from the kiosk or BYO. Fire bins can be used free of charge and are stored at the office/kiosk.
NOISE: Noise must always be kept to a minimum and must cease by 10 pm. We expect our guests to respect the environment and everyone around them. Any disturbance reported to the office may result in your group being asked to leave with no refund.
ROAD RULES: For the safety of all the guests, The park speed limit of 5km/h must always be adhered to. This includes the riding of bikes, scooters etc.
SMOKING: Smoking is not permitted within any of our onsite accommodation, facilities, amenities or any other building within the Park. All cigarette butts must be disposed of appropriately.
VISITORS: All visitors must report to the office.
FACILITIES & AMENITIES: All facilities and amenities are to be kept in a clean and tidy manner at all times.
DAMAGE: We request that all guests and visitors respect the Park’s property, including on-site accommodation, contents, gardens, amenities and facilities. Any damages will be at the cost of the person/s responsible and will be charged at the managers’ discretion to your credit card.
MAINTENANCE: We ask that guests report any required maintenance to the office during office hours. Maintenance will be carried out as soon as possible.
CHILDREN: Children must always be supervised by a parent or guardian. It is the responsibility of the parent/guardian to ensure all children under their care abide by the park rules. Children under 8 must be accompanied by an adult in all amenities.
BIKES & SCOOTERS: Helmets meeting Australian Standard (AS/NZ 2063:2008) must be worn while riding within the park grounds.
BUNK BEDS: In accordance with Australian Standard (AS/NZ 4220:2003) “Children under the age of nine years are not permitted to use the top bunk, children must not play on top bunk.”
CARS & OTHER VEHICLES: One car per site is permitted unless otherwise authorized. Cars must be parked within the driveway or on the site. Other vehicles are not permitted without consent. All visitors must park within the designated Visitor’s Car Park area. PARK SPEED LIMIT IS 5KM/H
L.P.G. BOTTLES AND SMOKE ALARMS: All caravans and motor homes must be fitted with an approved Smoke Alarm, all LPG Bottles must comply with State Government and Municipal Regulations. It is the responsibility of all patrons, guests, and visitors to ensure that their own personal equipment complies with regulations.
EMERGENCY PROCEDURES: In the event of an emergency within the park, a siren will go off and everyone must assemble at ASSEMBLY AREA 1. (20metres in front of the office). We will inform you on the issue.
Apollo Bay Hospital: 5237 8500 Ambulance, Police, Fire brigade 000
Reception (After Hours Emergency 0418 376 300)